Loyalty programme terms and conditions.

1. Organiser

The NAYD AUTO loyalty programme (the "Programme") is organised by NAYD EOOD, UIC 111561587, with registered office at 157 Treti Mart Blvd, Montana, Bulgaria, email nayd.ltd@gmail.com, phone +359 888 519 891 (the "Workshop").

2. Participants

2.1. The Programme is open to adult private individuals who are customers of the Workshop and have created a profile at naydauto.com/profil/. Registration can also be done at the Workshop's cash desk with the help of a staff member, but always through the profile at naydauto.com/profil/.

2.2. Legal entities and sole traders do not collect points. They can use a company profile with a fleet overview under their contract terms with the Workshop.

2.3. Participation is free and voluntary. By registering, the participant accepts these Terms and Conditions.

3. Collecting points

3.1. For every paid order at the Workshop, the participant receives points equal to 3% of the amount actually paid, including VAT (3 points per €100, pro rata). 1 point equals a €1 discount under the conditions of section 4.

3.2. Points are credited for orders from the official launch date of the Programme onwards. Orders placed before the launch do not earn points.

3.3. Points are credited once the order is recorded in the Workshop's system, usually within 7 days of payment.

3.4. In the event of a refund, credit note or cancellation of an order, the corresponding points are deducted.

3.5. Points have no cash value, cannot be paid out in money and cannot be transferred to another person.

4. Using points

4.1. Points are used as a discount on the total order amount including VAT (parts and labour) for the following services: servicing; diagnostics and inspection; wheel alignment, suspension and steering; brakes; air conditioning; tyres; timing belt, belts and water pump; cooling; electrics, battery and starter.

4.2. Points cannot be used for engine, cylinder head and valve repair or machining; turbo and DPF; clutch and gearbox; bodywork and LPG systems; transport.

4.3. Points can only be used on orders with a total value over €130 including VAT. On orders up to €130 points cannot be used, but they are still collected.

4.4. In a single order, points can cover at most 30% of the total order amount including VAT.

4.5. Use of points must be requested at the cash desk before payment. The discount is shown on the order document.

4.6. Points cannot be used on an order on which the participant receives another discount. The participant can use them on a later order without another discount.

5. Validity of points

5.1. Points are valid for 12 months after the participant's last visit to the Workshop. Every new paid visit extends the period.

5.2. If the participant has agreed to receive reminders, the Workshop notifies them by email about 30 days before the points expire.

5.3. When the period expires, unused points are cancelled.

6. Profile and vehicle service history

6.1. In the profile the participant sees their points balance and history, a QR code for the cash desk and the service history of their vehicles: order date and number, registration number, VIN, mileage, work carried out, replaced parts with quantities and the total amount.

6.2. The forecast for the next service is approximate and is based on the last service and average annual mileage. It does not replace the manufacturer's recommendations.

6.3. The service history shows only orders in which the participant is the customer. When the vehicle changes owner, the new owner does not see the previous owner's orders.

6.4. The participant is responsible for the accuracy of the data used to register and for keeping access to their email secure.

7. Changes and termination

7.1. The Workshop may change these Terms and Conditions by publishing the new version on naydauto.com at least 14 days before it takes effect. Points collected up to the change are kept.

7.2. The Workshop may end the Programme with at least 60 days' notice, during which participants can use their collected points.

7.3. The participant may leave the Programme at any time by deleting their profile under "Settings". Unused points are cancelled.

7.4. In the event of misuse (e.g. registering with someone else's data), the Workshop may cancel the points and close the profile.

8. Personal data

Personal data is processed in accordance with the Privacy policy.

9. Disputes

Questions and complaints: nayd.ltd@gmail.com or +359 888 519 891. Matters not covered here are governed by Bulgarian law.