General conditions of the online store.

1. Merchant

The online store of naydauto.com/magazin/ (hereinafter referred to as the "Store") is maintained by "NAID" EOOD, EIK 111561587, with headquarters and management address in Montana, 3-ti March Blvd. 157, email nayd.ltd@gmail.com, telephone +359 888 519 891 (hereinafter referred to as "The Merchant"). Opening hours: Monday - Friday, 9:00 - 18:00.

Supervisory bodies: Commission for Consumer Protection (Sofia, "Slaveikov" Square 4A, kzp.bg) and Commission for Personal Data Protection (Sofia, "Prof. Tsvetan Lazarov" Blvd. 2, cpdp.bg).

2. Subject

2.1. These General Terms and Conditions govern the relationship between the Merchant and any person (hereinafter referred to as the "Buyer") who orders goods through the Store.

2.2. By submitting an order, the Buyer confirms that he has read and accepts these General Terms and Conditions and the Privacy Policy.

2.3. "User" is a Buyer - a natural person who buys goods outside of his commercial or professional activity. The rights under item 7 (refusal) and item 8 (statutory guarantee) belong to consumers under the Consumer Protection Act (CPA).

3. Goods and prices

3.1. The main characteristics of each product are described on its page. Photos are illustrative; differences in color or packaging are possible, which do not change the characteristics of the goods.

3.2. Prices are in euros and are final. The cost of delivery is not included in the price of the product (see item 5).

3.3. Availability is periodically updated. If after the order it turns out that the goods are not available or the delivery time is longer, the Merchant contacts the Buyer. The buyer can wait, choose another product or cancel the order. In case of refusal, the amount paid is returned within 14 days.

4. Order and conclusion of the contract

4.1. The buyer adds goods to the cart, fills in contact details, delivery method and payment method and confirms the order.

4.2. After the order, the Buyer receives an e-mail with the number and content of the order. The contract is deemed concluded upon sending this email.

4.3. The buyer is responsible for the correctness of the entered data. The Merchant may contact the Buyer by telephone to clarify the order.

5. Delivery

5.1. In Bulgaria, the goods are sent by a courier of the Buyer's choice — Speedy, Econt, Sameday or BOX NOW, to an office, vending machine or address. Outside of Bulgaria, the goods are sent to an address in any country in Europe.

5.2. Delivery is at the expense of the Buyer. For Speedy in Bulgaria, the order price is 11,95 € to office or 20,47 € to address, including VAT, fuel and toll tax. Shipping is included in the total and is paid with the goods. For automatic and other couriers, the price is specified separately. Delivery to an address outside Bulgaria is 40 € per order and is paid together with the goods. Free shipping only applies when specifically stated in the order.

5.3. The buyer can choose to pick up the order from the Merchant's service center — Montana, 3-ti Mart Blvd. 157, during business hours. Collection is free. The Merchant notifies the Buyer when the order is ready.

5.4. Upon receipt, the Buyer inspects the shipment. Visible damage is noted in front of the courier in a report.

5.5. The risk of accidental loss of the goods passes to the Buyer from the moment of receipt.

6. Payment

6.1. With card online (Visa, Mastercard, Apple Pay, Google Pay). Payment is processed by Stripe Payments Europe, Ltd. Card data is entered on the Stripe page and is not stored by the Merchant. The order is executed after successful payment.

6.2. Cash on delivery (only for delivery in Bulgaria) — The buyer pays the value of the order, including the specified delivery, to the courier upon receipt. The cash on delivery fee is at the courier's rate. When picking up from the service, the Buyer pays on the spot.

6.3. A document for the sale is issued according to the legislation. If requested, an invoice will be issued to the specified company during the order.

7. Right of withdrawal (return up to 14 days)

7.1. The user has the right to withdraw from the contract without giving a reason within 14 days from the day on which he or a person named by him received the goods (Article 50 et seq. of the ZZP).

7.2. To exercise his right, the user sends a clear application to the Merchant — to nayd.ltd@gmail.com or to the address in item 1. May use the pattern in item 11, but does not have to.

7.3. The goods are returned within 14 days after the application to the address in item 1 or handed over to the service. Return costs are the responsibility of the user.

7.4. Merchant shall refund payments received, including standard shipping if paid to Merchant, within 14 days of receipt of the application. The merchant may withhold payment until they receive the goods or proof that they have been shipped. Refunds are by the same means of payment unless otherwise agreed.

7.5. The user is responsible for the reduced value of the goods if it is the result of use beyond what is necessary to establish its nature, characteristics and functioning. The goods are returned in the original packaging, with all accessories and documents. Assembled goods (eg winch, block, suspension) are no longer returnable as new.

7.6. The right of refusal does not apply to goods made to order or in accordance with the individual requirements of the user (Article 57 PPE).

8. Legal warranty and claims

8.1. The trader is liable for any non-conformity of the goods with the contract that has occurred within 2 years of delivery (statutory guarantee under the Act on the provision of digital content and digital services and on the sale of goods). If a commercial guarantee from the manufacturer or importer is indicated for the goods, it does not limit the legal rights of the consumer.

8.2. Complaints are submitted to nayd.ltd@gmail.com, on phone +359 888 519 891 or in the service, with a description of the problem and the order number. The trader keeps a register of complaints and responds within 14 days.

8.3. In case of non-conformity, the consumer has the right to have the goods repaired or replaced at no cost to him, and when this is impossible, to a price reduction or a refund of the amount paid.

9. Personal data

The data from the order (name, phone, email, delivery address, invoice data) are processed for the fulfillment of the order, communication with the Buyer, delivery and the legal obligations of the Trader. They are provided to the selected courier and, when paying by card, to Stripe. Details — in Privacy policy.

10. Disputes

Disputes are resolved by mutual agreement. The consumer can turn to the Commission for Consumer Protection or to a sectoral conciliation commission (kzp.bg) for an out-of-court settlement of the dispute. Bulgarian law is applicable.

11. Waiver application form

To "NAID" EOOD, Montana, "3-ti March" Blvd. 157, nayd.ltd@gmail.com:
I hereby give notice that I withdraw from the contract for the purchase of the following goods: ……… · Order No: ……… · Received on: ……… · User name: ……… · Address: ……… · Signature (only on paper): ……… · Date: ………

Last update: 22.10.2026